Prices, styles, promotions and availability may vary by store and online. Q: Can I order by telephone? At this time, we cannot take orders over the phone. You may order on ashleyfurniture. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards. Click here to learn more. Apply for credit here. We are unable to accept HomeStore cards issued by other financial providers.
For home delivery purchases, the credit card is charged on the day your order is delivered or the next business day. A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. That final charge amount is often different from the merchant's pre-authorized amount.
Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently.
Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. Timeframe depends on your financial institution. Contact your financial institution if this does not occur. We will request an authorization, void and reauthorize a temporary hold every six days until final delivery of your order. Once the item is delivered, the authorization hold is removed and your order total will post to your debit or credit card account. Only one pre-authorization will be charged to your account upon delivery of your order.
This number printed on your card provides a security feature for purchases made using your credit card. For American Express, it is the four digits printed above the account number on the front of the card.
It generally appears to the right of your credit card number. If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.
Review our Privacy Policy. We do not have an online layaway, however, your local HomeStore may offer this service. Locate a Store. You will receive an email with your order confirmation s after your order has been placed. Please review this email and contact customer care at if anything requires correction. Your order is ready for online status-tracking shortly 15 minutes approx. If you have created an Ashley HomeStore account when placing the order, go online and log into My Account , then click on Order History.
Guest order tracking is also available on line; navigate your mouse to my account at the top of the page, click order status, and then enter in your confirmation number, your email and your billing zip, under the area of unregistered customer order status.
To find your confirmation number check the email we sent you when your order was placed on line. If you checked out as a guest, please call Customer Care at , Monday through Friday, 7 a. CT and we will be happy to assist. Have your confirmation number, email, and billing ZIP code to use this service confirmation number is located within your emailed order confirmation.
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
Standard Shipping - Please call Customer Care at for assistance. They will locate your order and see if it can be revised or cancelled. If the product has already shipped, you may return it under our Return Policy. Home Delivery —To change or cancel an order, call Customer Care at They will determine where your order is in the process and whether it can be revised or cancelled.
If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under our Return Policy. If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees. These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds.
Please contact your credit card company to release any pending holds as Ashley HomeStore has no control over the grace period for releasing authorized funds, particularly debit card funds. To make an address change to your order, please contact Customer Care For Standard Shipped orders, please call as soon as possible as our orders do ship quickly.
After you place items in the shopping cart and provide a zip code for delivery, product availability will appear along with an estimated shipping or delivery time period.
Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address s.
Unfortunately, eGift Cards are not available at this time. Many Ashley HomeStores are individually owned and operated. Gift Cards are only redeemed in store and cannot be applied toward online purchases. Locate a store. Guest checkout is available, so it is not necessary for you to set up an account.
It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future. Ashley HomeStores are independently owned and operated and each location is free to set their own prices. We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily.
In addition, unique items continue to arrive at your Ashley HomeStore. Skip to Main Content. Shop Black Friday's 12 Top Deals! Shop Now. Shop All Deals! Your Closest Homestore. Search Catalog Start typing, then use the up and down arrows to select an option from the list Search. Stores Log In. Delivery Tracking. Room Builder. Log In. Account Help Delivery Tracking. Ashley Baby and Kids Home. Nursery Furniture Browse All. Get Inspired. Rugs By Size. Back Decor Back Decor.
Kids Lighting Browse All. From our Blog 10 Nursery Decorating Ideas. Back Furniture Browse All. Living Room Furniture Browse All.
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From solid-wood beds to upholstered sectional sofas to canvas wall art, you can find home decor deals on every item on your list. Adding on the challenge of buying new furniture can make an already taxing situation into a full-blown catastrophe.
Retailers will house their best furniture deals on these pages, making it easier for shoppers to find the furniture and decor that they need.
No minimum purchase required. No interest will be charged on the promo purchase if you pay the promo purchase amount in full within 12 Months. If you do not, interest will be charged on the promo purchase from the purchase date. Depending on purchase amount, promotion length and payment allocation, the required minimum monthly payments may or may not pay off purchase by end of promotional period.
Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time. Skip to Main Content. Shop Black Friday's 12 Top Deals! Shop Now. Shop All Deals! Your Closest Homestore.
Search Catalog Start typing, then use the up and down arrows to select an option from the list Search. Stores Log In. Delivery Tracking. Room Builder. Log In. Account Help Delivery Tracking. Ashley Baby and Kids Home. Nursery Furniture Browse All. Get Inspired. Rugs By Size. Back Decor Back Decor. Kids Lighting Browse All. From our Blog 10 Nursery Decorating Ideas. Back Furniture Browse All. Living Room Furniture Browse All. Home Theater Browse All.
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